They’ll process the return within 7-10 business days and refund via the original form of payment. The refund process for DSW is straightforward and customer friendly. From there, Shipping & Returns is the top FAQ item on that page. To get to DSW’s return policy, a website visitor must click Customer Service in the footer navigation. They use a branded online returns portal, easily accessible from their customer service page. When it comes to how customers can start or request a return, DSW follows industry best practices. Customers can either take a return to their nearest DSW location or mail it, dropping it off at the nearest FedEx drop-off location. The shoe retailer offers convenient options for returning an item. What’s more, VIP Elite customers can submit a return up to a year after the purchase. For all customers, they offer 90 days to return an item-significantly longer than the industry standard of 30 days. DSW’s return window(s)ĭSW’s return window is exceptional. Here’s how DSW’s best-in-class return policy stacks up against the industry benchmarks established in our recent Returns Benchmarks Report.
DSW RETURN POLICY FOR FREE
You’re eligible for free two-day shipping and will receive $10 in store credits on your birthday. Spend $500 in a calendar year and you achieve VIP Elite status, earning two points for every dollar spent-with one day annually of your choice where you earn triple points. Besides receiving a point per dollar, you can pick two days a year where you earn double points. Once you spend $200 within a calendar year, you’re moved to the VIP Gold tier.
Plus, they’ll receive a $5.00 credit on their birthday if they’ve spent just one dollar that year. Once enrolled, they’ll earn a point for every dollar spent on eligible purchases and are eligible for free shipping (four to seven day delivery). Customers can enroll in the VIP program for free. The rewards program has four tiers: non-members, DSW VIP Club, DSW VIP Gold, and DSW VIP Elite. “This has increased customer satisfaction and has positively impacted our business operations.” DSW VIP Rewards program: how it works We’ve tailored our return policies to our loyalty tiers, rewarding VIPs while building trust with new customers,” said Karime Benaissa, Chief Digital Officer of DSW. “We believe returns should be personalized. The tiered membership program has positively impacted DSW’s bottom line.
0 kommentar(er)
